Search Results for "tugas-tugas-customer-service"

Recruiting for Aeroline T-Port in Desa Aman Year 2013

We are recruiting for our Aeroline T-Port located in Desa Aman (within the Damasara Damai vicinity) where you’ll get to work with our large and friendly family, do join us!

(Job Based in Head Office, Kuala Lumpur)
The Group CFO will need to be hands-on in all areas of finance across the group of businesses – this includes controlling of finances, preparation of financial information and support with board papers, acquisitions investments and other investigations.
Requirements :
– Preferably Degree in Finance / Accountancy / Banking or equivalent
– Must be registered as a Chartered Accountant (ACA) or Certified Accountant (ACCA)
– Minimum 10 years’ extensive financial experience within a multisite and multinational business is required for this position
– Technically strong in overall accounting functions, financial management, consolidation, budget, internal controls and investment

Responsible for executing the strategic operational direction of the company, drive planning and implementation activities and ensure that proper work plans are in place. Lead the company into process improvement and enhance operations.
Requirements :
– Well-rounded exposure in running operations, with experience in managing projects
– At least 10 – 15 years’ extensive operational project management experience in service / logistic / FMCG related industry
– Able to troubleshoot, implement projects from end-to-end and achieve milestones
– Sound commercial acumen to partner the CEO and the senior management team in driving the business forward

Responsible for the efficiency and effectiveness of Aeroline coach business. Ensure day-to-day operations and processes are running smoothly and efficiently within the established framework.
Requirements :
– Preferably Diploma / Degree or equivalent
– Minimum 7 -10 years’ extensive management experience in service / logistic / FMCG related industry
– Proven track record in operational and SOP initiatives, and confidence in leading a large operational team is an added advantage
– Excellent communication, analytical thinking and negotiating skills required

Responsible for overall operational team leaders and team members that manage Cabin Crews and Captains, Counters, Call Centre and Customer Feedback teams. Manage and maintain a dedicated and highly motivated team with excellent customer service culture, ensuring daily operations efficiency, optimise utilisation of resources.
Requirements :
– Preferably Diploma / Degree or equivalent
– Minimum 3 – 5 years’ of working experience as a Team Leader / Assistant Manager in handling large service teams
– Working knowledge and experience in managing retail chains / F&B and confidence in leading teams is an added advantage
– Excellent communication skills, fluent in verbal and written English and Bahasa Malaysia

Responsible for supervising and providing guidance to teams of customer care staff dedicated to provide excellent customer services. Coordinate their work schedule in accordance to operational needs. Ensure day-to-day operational efficiency.
Requirements :
– Preferably Diploma / Degree or equivalent
– Minimum 2 years’ of working experience as a team leader in handling a service team size of up to 20
– Working experience in call centre / service counters / cabin crews and confidence in leading large teams is an added advantage
– Excellent communication skills, fluent in verbal and written English and Bahasa Malaysia

Responsible for handling customer feedbacks and communication write-up – this includes external and internal correspondence, operational SOPS materials and website information. Champion branding and communication activities aligned to our Aeroline Branding Vision, for customers as well as employees.
Requirements :
– Preferably Diploma / Degree or equivalent
– Working experience in Customer Feedback and Communication is an added advantage
– Strong customer service skills – experience in customer handling
– Excellent communication skills in English, both verbal and written Detail Job

M1 Customer Service Officers Positions in Singapore

jawatan kosong m1

M1 Customer Service Officers Positions in Singapore

jawatan kosong m1
19 July 2013 (Friday), 2pm to 5pm
20 July 2013 (Saturday), 9am to 3pm
Hotel Equatorial, Melaka
Bandar Hilir, 75000 Melaka

Please bring along your resume, originals and photocopies of educational certificates, passport/IC and 2 coloured passport-sized photographs to the interview.

Customer Service Officers
(Positions based in Singapore)
M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over 2 million customers. Established in 1997, M1 achieved many firsts, including the first
operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual
focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere.
We are looking for candidates who are interested to bring customer service to new heights.

Customer Service Officer, Call Centre
– Provide personalised service to phone-in enquiries and feedback from customers
– Provide immediate attention to customers’ needs and follow-up with appropriate resolution. Detail Job

Thai Odyssey Customer Service Positions

jawatan kosong thai odyssey group

Thai Odyssey
No.1 in traditional Thai massage


– To attend and provide quality customer service to all customers
– Handle all customers enquiries
– Providing administrative support

– Preferably Female, Age 18 – 40 Years Old
– Pleasant Personality & Good Interpersonal Skill
– Based at Klang Valley, Penang and Seremban area

– Orientation and on the job training will be provided
– Attractive remuneration package (Basic Salary + Sales Incentives + Performance Bonus) with excellent benefits
– Candidates with experience in hospitality or beauty line are encouraged to apply. Detail Job

Alstom Positions April 2013

jawatan kosong alstom

Alstom Positions April 2013

jawatan kosong alstom
Alstom is a global leader in the world of power generation, power transmission and rail infrastructure and sets the benchmark for innovative and environmentally friendly technologies. The Group employs 92,000 people in around 100 countries. It had sales of 20 billion and booked close to 22 billion in orders in 2011/12. As a leading global player in energy and transport infrastructures we suggest it’s time to act and think of the future. Your future!
The Gas Turbine Execution Center – GTEC is hiring for the positions below. Come and join us!

Technical Service Manager
As Technical Service Manager, you will be in-charge of sales and the Gas Turbine Combine Cycle Plant service business for the designated plants within the Gas Turbine Execution Center.
The Job:
– Responsible for sales and execution of plant service business for the designated plants
– Lead the Service Team
– Commercially manage Long Term Service Agreements and other contracts
– Support Local Service Centers in scope clarifications and negotiations to close contracts
– Support development of capture plans for key opportunities
– Explore and develop additional sales opportunities for the plants.
– Bachelor’s or Master’s Degree in Engineering or equivalent
– Additional Diploma/Degree in Finance or Project Management will be an advantage
– Experience in commercial contracting, negotiation, contractual management and sales
– Commercial experience in the power-plant industry or contracting business
– Experience in handling of gas turbine combine cycle service business cases (new, reco, FS contracts, projects, spares) including steam turbine/ generators
– Excellent written and spoken English; additional languages will be an advantage Detail Job

TCRS Group of Restaurants Jobs Vacancies 2013

jawatan kosong chicken rice shop

jawatan kosong chicken rice shop
TCRS Group of Restaurants, with chain restaurants under the trade name of “The Chicken Rice Shop”, “Sweet Chat CafÈ”, “Dubu Dubu” and “Pancake House” is seeking responsible, enthusiastic, dedicated and highly motivated individuals to join our team as :


This senior managerial position will take responsibility with emphasis on but not limited to the full spectrum of Human Resource and Administrative functions, which includes:-
– To uphold, translate and implement company values throughout entire organisation
– Carry out recruitment and strategic workforce planning activities to ensure efficient manpower allocation;
– Introduce effective retention strategies which will attract, retain and motivate employees into a highly productive workforce to support the expansion of the business;
– Review and develop programmes on performance measurement, career management and succession planning;
– Responsible for human resource business planning which requires working with the finance team and board of directors.
– Handling industrial relations and employee relations, compensation and benefits;
– Maintain, revise and update HR Policies, Procedures and Guidelines to support and enhance operations efficiency;
– Oversees payroll processing and all other HR and Administrative related support services. Detail Job

FedEx Regional Customer Service Officers Job Vacancy 2013 in PJ

Jawatan Kosong Temuduga Terbuka FedEx Customer Service Officers 2013

It’s more than just lip service when we say we live to deliver. “We are one of the Best Employers” and “Most Admired Global Companies” because of our commitment to service, people and communities. We are looking for talented people who share the basic qualities of integrity, enthusiasm, creativity and respect for co-workers and customers. If you have what it takes to be successful and are keen in developing your career, come and meet us.

We offer excellent career opportunities and comprehensive training to the selected candidates. Our attractive fringe benefits include medical and dental insurance, life insurance, family medical scheme and education assistance.

Regional Customer Service Officers
Job Location : Petaling Jaya
Yearly Remuneration up to RM35,000
Responsibilities :
– Provide excellent customer service support at our regional consolidated customer service center
– Liaise with customers experiencing service or delivery issues
– Resolve issues and service complaints to ensure customer satisfaction
Requirements :
– Minimum SPM qualification with a credit in English. Diploma or Degree holders are encouraged to apply
– Possess excellent communication skills in English
– Possess a pleasant personality and enjoy assisting and interacting with customers
– Applicants who are foreign spouses of Malaysian citizens or Malaysian permanent residence status holders are eligible to apply. Detail Job

Victor Technologies Customer Service Engineer Jobs March 2014

Victor Technologies

Technical Customer Service Engineer – Plasma Automation & Inverter

The Job Responsibilities :

The position will be responsible for the processing of Plasma Automation technical inquiries, distributo & end user service training, onsite installation, failure diagnostics and corrective action implementation,
spare parts availability & supply throughout South Asia, and service repair management by selected distributors & OEM. It requires close collaboration with Plasma Automation Sales team to support the planned sales growth in South Asia. The key aspect of the role is to focus on Plasma Automation installation & technical service support working closely with Victor Technologies Application Service Teams and the selected Service Providers to deliver Best Practice after Sales Technical Customer Support, including preparation of samples on demand, onsite installation & training, fault finding & servicing. This is a hands on position where by upon receiving the appropriate instructions & training the tasks are to be carried out with minimum supervision.
– Management of Technical Inquiries with strong focus on Installation, training & after sales service
– On site trouble shooting for Plasma & Automation products in South Asia
– Conduct in house service repair if necessary
– Investigate cause of failure, repair product per related service manual/ training
– Provide NPI support assessing products per specifications in Operating Manuals & Quality Inspection Plans

Job Requirements:

– Bachelor’s Degree or Diploma in Engineering (Electrical & Electronics) or – 5+ years of Plasma Automation Welding service experience or industry experience in related position
– Strong analytical, communication, technical report writing & problem solving skills
– Ability to manage multiple tasks on tight deadlines
– Resourcefulness in solving problems
– Ability to develop strong relationships with the end users, customers and internal employees
– Strong proficiency with MS Office products
– Solid understanding of product service requirements and related equipment

Interested candidates, kindly send your complete resume to :-
Please Login or Register to apply this job online.

Fiamma Holdings Berhad Career Opportunities 2013

We are a well established and reputable company involved in various diversified businesses. We are now seeking suitable qualified candidates for the following positions:

Sales & Marketing:

General/ Manager – Sales & Marketing
– Degree in Marketing / Business Studies
– Responsible for overseeing the profitability and operations of the Company
– Possess leadership & business skills related to budgeting, managing / development of the growing sales force
– A driver with a never give-up attitude that knows how to drive sales on an accelerated schedule

Marketing Manager
– Degree / Diploma in Marketing
– 5 years experience in similar capacity
– Experience in all aspects of developing and implementing marketing strategies.

Project Sales Executive
– Degree or Diploma in any discipline
– 2-3 years of working experience in sales
– Sales experience in electrical home appliance to projects an added advantage
– Possess good contacts with developers, consultants, architects and interior
– Meticulous,attention to details and good follow-up skills. Detail Job

Shell Positions in Cyberjaya – Human Resource, Customer Service Centre

jawatan kosong shell

jawatan kosong shell
Shell is a global group of energy and petrochemical companies, active across more than 80 countries and employing over 90,000 people. The Shell Business Service Centre Sdn. Bhd. (503619-D) provides a wide range of professional services to support the efficient operation of the Shell Group. The Centre is currently on a growth path and as part of this rapid growth we are looking to recruit skilled Human Resources and Customer Service professionals for various positions to be based at Cyberjaya. We will be having Shell Business Service Centre Recruitment Day (by invitation only) on 7th and 8th March 2013.

– Bachelor’s degree in Human Resource, Business Administration, Management, or an equivalent
academic discipline, wilh 1 to 2 years of working experience in Human Resource
– Diploma in Human Resource, Business Administration, Management, or an equivalent academic discipline, but must have no less than 2 years of relevant Human Resource work experience
– Ability to speak, read and write Arabic, Thai, Mandarin or Cantonese would be an added advantage. Selected roles require the incumbent to liaise with stakeholders in China, Hong Kong, Thailand or Middle East. Detail Job

Hyundai – Sime Darby Motors Jobs Vacancies Sept 2013

jawatan kosong hyundai

Hyundai – Sime Darby Motors Jobs Vacancies Sept 2013

Hyundai – Sime Darby Motors is part of Sime Darby Motors, a division under multinational conglomerate Sime Darby Berhad. It is involved in the distribution and retail of Hyundai vehicles in Malaysia.
We are looking for candidates who are dynamic, hard working with positive working attitude to be part of the team to explore opportunities in the following positions:

Executive – Product Development
(Jawatan kosong di Klang Valley)
– Manage product vision, strategy, planning including positioning, documentation, product release schedule and product life cycle.
– Perform strategic planning and effectively coordinating/ communicating product strategy throughout the organisation and the dealer network.
– Facilitate business process changes as required to improve organisational and product performance
– Develop accessories and sales strategy for vehicles after market.
– Work closely with vendors on product improvement and accessory development
– Analyse competitors’ products in terms of positioning, segmentation, features, accessories, performance, pricing etc.
– Degree in sales, marketing or any related discipline
– Minimum 2 years’ experience in the automotive industry /fresh graduates with strong interest in the automotive industry are encouraged to apply
– Good command of spoken and written English and Bahasa Malaysia.
– Good interpersonal and communication skills, a team player and able to work independently.

Executive – Marketing
(Based in Klang Valley)
– Plan, propose and drive marketing initiatives with agencies.
– Coordinate promotional activities and support advertising and PR initiatives.
– Manage and execute relevant projects.
– Degree in Marketing/ Business Administration.
– Minimum 2 years’ experience in a marketing or agency role.
– Good command of spoken and written English and Bahasa Malaysia.

Executive – Technical Response Team
(Based in Northern and Southern region)
– Regional technical support for Hyundai’s dealers in solving critical technical issues
– Compile case study for publishing into Hyundai Global Service Way portal
– Conducting training and coaching to After Sales/Service personnel.
– Conducting investigation on field quality issues.
– Degree in Automotive Engineering.
– Minimum 2 years’ experience in related field
– Good command of spoken and written English and Bahasa Malaysia.
– Good interpersonal and communication skills, a team player and able to work independently
– Willing to travel.

Executive – Service Dealer
(Based in Klang Valley)
– Monitor and analyse service dealers’ workshop performance in relation to customer satisfaction levels, dealer reporting and administration, service promotions, workshop facilities and processes through a dealer principal working relationship
– Liaise with internal departments in the area of spare parts, customer care, warranty, technical, training, dealer enhancement program and also marketing for the purpose of after sales development
– Ensure dealer complies with corporate identity, service identity and other dealer enhancement program requirements.
– Degree in any discipline.
– 2 years’ at supervisory level in service industry is an added benefit.
– Good command of spoken and written English and Bahasa Malaysia.
– Possess good interpersonal skills and positive working attitude.
– Proven track record in dealership working relations.
– Possess some technical knowledge would be an advantage.

Executive – Compliance & Business Process
Improvement (Based in Klang Valley)
– Responsible to ensure the business operations are in compliance with the Group and Company’s policy
– Responsible to analyse financial documents and accounting transaction, reconciles accounting records and analyses routine accounting data.
– Perform PDCA (plan-do-check-act or plan-do-check-adjust) in business for control and continuous improvement.
– Review and evaluate current operations processes, SOPs and suggest for improvement.
– Manage and execute BPI projects under the operational initiative.
– Degree in Accounting.
– Minimum 2 years’ experience in related field
– Good command of spoken and written English and Bahasa Malaysia.
– Good interpersonal and communication skills, a team player and able to work independently.

Executive / Officer – Customer Care
(Based in Klang Valley)
– Resolve customer issues
– Meet up with customers/dealers to resolve issues raised
– Work closely with other internal departments in resolving customer issues
– Resolve minor disputes/misunderstanding between customer and dealer (sales/service)
– Follow through sales lead and vehicle test drive request until its closure.
– Liaise with other internal divisions on vehicle delivery and parts status.
– Represent the company for tribunal hearings when necessary.
– Other general administrative work.
– Degree in any field.
– Minimum 2 years’ experience in customer care or customer service related areas
– Good command of spoken and written English and Bahasa Malaysia. Ability to speak Mandarin would be an advantage
– Occasional travelling (to dealer outlets throughout Malaysia).

If you believe your qualification and experience are in line with the description above and are motivated, energetic and looking for a new exciting opportunity, please submit your on-line application by visiting