Search Results for "tugas-tugas-customer-service"

Recruiting for Aeroline T-Port in Desa Aman Year 2013


We are recruiting for our Aeroline T-Port located in Desa Aman (within the Damasara Damai vicinity) where you’ll get to work with our large and friendly family, do join us!

GROUP CHIEF FINANCE OFFICER
(Job Based in Head Office, Kuala Lumpur)
The Group CFO will need to be hands-on in all areas of finance across the group of businesses – this includes controlling of finances, preparation of financial information and support with board papers, acquisitions investments and other investigations.
Requirements :
- Preferably Degree in Finance / Accountancy / Banking or equivalent
- Must be registered as a Chartered Accountant (ACA) or Certified Accountant (ACCA)
- Minimum 10 years’ extensive financial experience within a multisite and multinational business is required for this position
- Technically strong in overall accounting functions, financial management, consolidation, budget, internal controls and investment

CHIEF OPERATING OFFICER (COO)
Responsible for executing the strategic operational direction of the company, drive planning and implementation activities and ensure that proper work plans are in place. Lead the company into process improvement and enhance operations.
Requirements :
- Well-rounded exposure in running operations, with experience in managing projects
- At least 10 – 15 years’ extensive operational project management experience in service / logistic / FMCG related industry
- Able to troubleshoot, implement projects from end-to-end and achieve milestones
- Sound commercial acumen to partner the CEO and the senior management team in driving the business forward

OPERATIONS MANAGER
Responsible for the efficiency and effectiveness of Aeroline coach business. Ensure day-to-day operations and processes are running smoothly and efficiently within the established framework.
Requirements :
- Preferably Diploma / Degree or equivalent
- Minimum 7 -10 years’ extensive management experience in service / logistic / FMCG related industry
- Proven track record in operational and SOP initiatives, and confidence in leading a large operational team is an added advantage
- Excellent communication, analytical thinking and negotiating skills required

CUSTOMER SERVICE MANAGERS
Responsible for overall operational team leaders and team members that manage Cabin Crews and Captains, Counters, Call Centre and Customer Feedback teams. Manage and maintain a dedicated and highly motivated team with excellent customer service culture, ensuring daily operations efficiency, optimise utilisation of resources.
Requirements :
- Preferably Diploma / Degree or equivalent
- Minimum 3 – 5 years’ of working experience as a Team Leader / Assistant Manager in handling large service teams
- Working knowledge and experience in managing retail chains / F&B and confidence in leading teams is an added advantage
- Excellent communication skills, fluent in verbal and written English and Bahasa Malaysia

CUSTOMER CARE TEAM LEADERS
Responsible for supervising and providing guidance to teams of customer care staff dedicated to provide excellent customer services. Coordinate their work schedule in accordance to operational needs. Ensure day-to-day operational efficiency.
Requirements :
- Preferably Diploma / Degree or equivalent
- Minimum 2 years’ of working experience as a team leader in handling a service team size of up to 20
- Working experience in call centre / service counters / cabin crews and confidence in leading large teams is an added advantage
- Excellent communication skills, fluent in verbal and written English and Bahasa Malaysia

CUSTOMER FEEDBACK CUM COMMUNICATION EXECUTIVE
Responsible for handling customer feedbacks and communication write-up – this includes external and internal correspondence, operational SOPS materials and website information. Champion branding and communication activities aligned to our Aeroline Branding Vision, for customers as well as employees.
Requirements :
- Preferably Diploma / Degree or equivalent
- Working experience in Customer Feedback and Communication is an added advantage
- Strong customer service skills – experience in customer handling
- Excellent communication skills in English, both verbal and written Detail Job

M1 Customer Service Officers Positions in Singapore

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M1 Customer Service Officers Positions in Singapore

jawatan kosong m1
WALK-IN INTERVIEW
19 July 2013 (Friday), 2pm to 5pm
20 July 2013 (Saturday), 9am to 3pm
Hotel Equatorial, Melaka
Bandar Hilir, 75000 Melaka

Please bring along your resume, originals and photocopies of educational certificates, passport/IC and 2 coloured passport-sized photographs to the interview.

Customer Service Officers
(Positions based in Singapore)
M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over 2 million customers. Established in 1997, M1 achieved many firsts, including the first
operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual
focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere.
We are looking for candidates who are interested to bring customer service to new heights.

Customer Service Officer, Call Centre
- Provide personalised service to phone-in enquiries and feedback from customers
- Provide immediate attention to customers’ needs and follow-up with appropriate resolution. Detail Job

Alstom Positions April 2013

jawatan kosong alstom

Alstom Positions April 2013

jawatan kosong alstom
Alstom is a global leader in the world of power generation, power transmission and rail infrastructure and sets the benchmark for innovative and environmentally friendly technologies. The Group employs 92,000 people in around 100 countries. It had sales of 20 billion and booked close to 22 billion in orders in 2011/12. As a leading global player in energy and transport infrastructures we suggest it’s time to act and think of the future. Your future!
The Gas Turbine Execution Center – GTEC is hiring for the positions below. Come and join us!

Technical Service Manager
As Technical Service Manager, you will be in-charge of sales and the Gas Turbine Combine Cycle Plant service business for the designated plants within the Gas Turbine Execution Center.
The Job:
- Responsible for sales and execution of plant service business for the designated plants
- Lead the Service Team
- Commercially manage Long Term Service Agreements and other contracts
- Support Local Service Centers in scope clarifications and negotiations to close contracts
- Support development of capture plans for key opportunities
- Explore and develop additional sales opportunities for the plants.
Requirements:
- Bachelor’s or Master’s Degree in Engineering or equivalent
- Additional Diploma/Degree in Finance or Project Management will be an advantage
- Experience in commercial contracting, negotiation, contractual management and sales
- Commercial experience in the power-plant industry or contracting business
- Experience in handling of gas turbine combine cycle service business cases (new, reco, FS contracts, projects, spares) including steam turbine/ generators
- Excellent written and spoken English; additional languages will be an advantage Detail Job

Thai Odyssey Customer Service Positions

jawatan kosong thai odyssey group

Thai Odyssey
No.1 in traditional Thai massage

CUSTOMER SERVICE PERSONNEL
CUSTOMER SERVICE SUPERVISOR
CUSTOMER SERVICE MANAGER

Responsibilities:
- To attend and provide quality customer service to all customers
- Handle all customers enquiries
- Providing administrative support

Requirements:
- Preferably Female, Age 18 – 40 Years Old
- Pleasant Personality & Good Interpersonal Skill
- Based at Klang Valley, Penang and Seremban area

Remunerations:
- Orientation and on the job training will be provided
- Attractive remuneration package (Basic Salary + Sales Incentives + Performance Bonus) with excellent benefits
- Candidates with experience in hospitality or beauty line are encouraged to apply. Detail Job

Victor Technologies Customer Service Engineer Jobs March 2014

Victor Technologies

Technical Customer Service Engineer – Plasma Automation & Inverter

The Job Responsibilities :

The position will be responsible for the processing of Plasma Automation technical inquiries, distributo & end user service training, onsite installation, failure diagnostics and corrective action implementation,
spare parts availability & supply throughout South Asia, and service repair management by selected distributors & OEM. It requires close collaboration with Plasma Automation Sales team to support the planned sales growth in South Asia. The key aspect of the role is to focus on Plasma Automation installation & technical service support working closely with Victor Technologies Application Service Teams and the selected Service Providers to deliver Best Practice after Sales Technical Customer Support, including preparation of samples on demand, onsite installation & training, fault finding & servicing. This is a hands on position where by upon receiving the appropriate instructions & training the tasks are to be carried out with minimum supervision.
- Management of Technical Inquiries with strong focus on Installation, training & after sales service
- On site trouble shooting for Plasma & Automation products in South Asia
- Conduct in house service repair if necessary
- Investigate cause of failure, repair product per related service manual/ training
- Provide NPI support assessing products per specifications in Operating Manuals & Quality Inspection Plans

Job Requirements:

- Bachelor’s Degree or Diploma in Engineering (Electrical & Electronics) or – 5+ years of Plasma Automation Welding service experience or industry experience in related position
- Strong analytical, communication, technical report writing & problem solving skills
- Ability to manage multiple tasks on tight deadlines
- Resourcefulness in solving problems
- Ability to develop strong relationships with the end users, customers and internal employees
- Strong proficiency with MS Office products
- Solid understanding of product service requirements and related equipment

Interested candidates, kindly send your complete resume to :-
Please Login or Register to apply this job online.

TCRS Group of Restaurants Jobs Vacancies 2013

jawatan kosong chicken rice shop

jawatan kosong chicken rice shop
TCRS Group of Restaurants, with chain restaurants under the trade name of “The Chicken Rice Shop”, “Sweet Chat CafÈ”, “Dubu Dubu” and “Pancake House” is seeking responsible, enthusiastic, dedicated and highly motivated individuals to join our team as :

HUMAN RESOURCE MANAGERSelangor Vacancy

Responsibilities:
This senior managerial position will take responsibility with emphasis on but not limited to the full spectrum of Human Resource and Administrative functions, which includes:-
- To uphold, translate and implement company values throughout entire organisation
- Carry out recruitment and strategic workforce planning activities to ensure efficient manpower allocation;
- Introduce effective retention strategies which will attract, retain and motivate employees into a highly productive workforce to support the expansion of the business;
- Review and develop programmes on performance measurement, career management and succession planning;
- Responsible for human resource business planning which requires working with the finance team and board of directors.
- Handling industrial relations and employee relations, compensation and benefits;
- Maintain, revise and update HR Policies, Procedures and Guidelines to support and enhance operations efficiency;
- Oversees payroll processing and all other HR and Administrative related support services. Detail Job

Shell Positions in Cyberjaya – Human Resource, Customer Service Centre

jawatan kosong shell

BE PART OF A VIBRANT ORGANISATION WITH A WORLD-CLASS REPUTATION
SHELL BUSINESS SERVICE CENTRE, MALAYSIA
jawatan kosong shell
Shell is a global group of energy and petrochemical companies, active across more than 80 countries and employing over 90,000 people. The Shell Business Service Centre Sdn. Bhd. (503619-D) provides a wide range of professional services to support the efficient operation of the Shell Group. The Centre is currently on a growth path and as part of this rapid growth we are looking to recruit skilled Human Resources and Customer Service professionals for various positions to be based at Cyberjaya. We will be having Shell Business Service Centre Recruitment Day (by invitation only) on 7th and 8th March 2013.

HUMAN RESOURCE (A34188)
- Bachelor’s degree in Human Resource, Business Administration, Management, or an equivalent
academic discipline, wilh 1 to 2 years of working experience in Human Resource
- Diploma in Human Resource, Business Administration, Management, or an equivalent academic discipline, but must have no less than 2 years of relevant Human Resource work experience
- Ability to speak, read and write Arabic, Thai, Mandarin or Cantonese would be an added advantage. Selected roles require the incumbent to liaise with stakeholders in China, Hong Kong, Thailand or Middle East. Detail Job

Fiamma Holdings Berhad Career Opportunities 2013

We are a well established and reputable company involved in various diversified businesses. We are now seeking suitable qualified candidates for the following positions:

Sales & Marketing:

General/ Manager – Sales & Marketing
- Degree in Marketing / Business Studies
- Responsible for overseeing the profitability and operations of the Company
- Possess leadership & business skills related to budgeting, managing / development of the growing sales force
- A driver with a never give-up attitude that knows how to drive sales on an accelerated schedule

Marketing Manager
- Degree / Diploma in Marketing
- 5 years experience in similar capacity
- Experience in all aspects of developing and implementing marketing strategies.

Project Sales Executive
- Degree or Diploma in any discipline
- 2-3 years of working experience in sales
- Sales experience in electrical home appliance to projects an added advantage
- Possess good contacts with developers, consultants, architects and interior
- Meticulous,attention to details and good follow-up skills. Detail Job

FedEx Regional Customer Service Officers Job Vacancy 2013 in PJ

Jawatan Kosong Temuduga Terbuka FedEx Customer Service Officers 2013


It’s more than just lip service when we say we live to deliver. “We are one of the Best Employers” and “Most Admired Global Companies” because of our commitment to service, people and communities. We are looking for talented people who share the basic qualities of integrity, enthusiasm, creativity and respect for co-workers and customers. If you have what it takes to be successful and are keen in developing your career, come and meet us.

We offer excellent career opportunities and comprehensive training to the selected candidates. Our attractive fringe benefits include medical and dental insurance, life insurance, family medical scheme and education assistance.

Regional Customer Service Officers
Job Location : Petaling Jaya
Yearly Remuneration up to RM35,000
Responsibilities :
- Provide excellent customer service support at our regional consolidated customer service center
- Liaise with customers experiencing service or delivery issues
- Resolve issues and service complaints to ensure customer satisfaction
Requirements :
- Minimum SPM qualification with a credit in English. Diploma or Degree holders are encouraged to apply
- Possess excellent communication skills in English
- Possess a pleasant personality and enjoy assisting and interacting with customers
- Applicants who are foreign spouses of Malaysian citizens or Malaysian permanent residence status holders are eligible to apply. Detail Job

Hyundai – Sime Darby Motors Jobs Positions

jawatan kosong hyundai

HyundaiSime Darby Motors is part of Sime Darby Motors, a division under multinational conglomerate Sime Darby Berhad. It is involved in the distribution and retail of Hyundai vehicles in Malaysia.
We are looking for candidates who are dynamic, hard working with positive working attitude to be part of the team to explore job opportunities in the following positions:

Head – After Sales
(Based in Kota Kinabalu)
Responsibilities:
- Ensure the branch achieves its service turnover, business continuity and operational excellence
- Manage the After Sales team to exceed customers’ expectations through service excellence
- Engage and motivate staff to perform duties with the highest quality
- Ensure compliance with principal standards and other statutory requirements
Requirements:
- Degree/Diploma in Automotive/Mechanical Engineering
- 5 – 10 years’ experience in managing an After Sales outlet
- Good command of spoken and written English and Bahasa Malaysia
- Good communication, interpersonal and customer relations skills.

Officer – Admin
(Based in Kota Kinabalu)
Responsibilities:
- Responsible to support the sales team in processing vehicle sales documents, stock ordering, insurance processing, collection of
payments, commission submissions, reports and other administrative functions
Requirements:
- Diploma in Business Administration or any other relevant disciplines
- Minimum 2 years’ administrative experience
- Good command of spoken and written English and Bahasa Malaysia
- Demonstrated high level expertise in MS Office and willingness to learn other software packages
- Strong administrative, organisational and interpersonal skills
- Ability to handle high workload with minimum supervision and frequent interruptions
- Proactive, open minded and a dedicated team player
- High level of integrity and prudence in handling sensitive matters especially cash.

Parts Supervisor
(Based in Kota Kinabalu)
Responsibilities:
- Manage all aspects of store functions including housekeeping, administration duties and inventory management
- Lead parts team to meet customers’ expectations and functional objectives
- Manage parts inventory to optimum inventory level
- Handle customer’s issues and liaise with relevant parties on all parts related matters
Requirements:
- Diploma in any discipline
- Minimum 2 years’ experience in parts operations, preferably in the automotive industry
- Good command of spoken and written English and Bahasa Malaysia.

Clerk cum Cashier
(Based in Kota Kinabalu)
Responsibilities:
- Perform administrative functions of After Sales Operations
- Follow up on credit customer payments and warranty claims
- Manage daily batching of invoices, coupons, purchase orders, internal and credit batching including detachment of invoices
- Issue petty cash, compile reports, purchase and payments follow up, renewal of expired licences, etc.
- Perform general administrative and clerical/ cashier support
Requirements:
- SPM
- Minimum 2 years’ experience in related field
- Computer literate
- Proficient in both written and spoken English and Bahasa Malaysia
- High level of integrity and prudence in handling cash

Storekeeper
(Based in Kota Kinabalu)
Responsibilities:
- Perform parts operations including receiving, binning and issuing of parts in a timely basis
- Handling enquiries and quotations from internal/ external customers
- Perform regular housekeeping to maintain the store and stocks in a clean and orderly manner
- Keep proper and accurate records of all documents
Requirements:
- SPM
- Minimum 1 year experience in related field
- Proficient in both written and spoken English and Bahasa Malaysia.

Executive – Warranty
(Based in Klang Valley)
Responsibilities:
- Oversee all warranty claims submission to the Principal in accordance to KPI set
- Evaluate and make judgment in providing pre-warranty approval to dealers
- Ability to process and manage warranty claim in SAP Warranty system
- Handle dealers’ warranty issues and inquiries
- Handle and manage warranty system data update such as hourly rate, labour code, part information and part price
- Perform and manage Dealer Warranty Audit
- Work cohesively with various departments such as Technical, Sales, PDI, Customer Care, Service Dealers to resolve any customer complaints related to warranty issues
- Provide warranty training to all dealers for warranty improvement
- Compile monthly report and ad-hoc reports requested by management
Requirements:
- Degree in Automotive Engineering
- Minimum 3 years’ experience in related field
- Good command of spoken and written English and Bahasa Malaysia
- Good interpersonal and communication skills, a team player and able to work independently
- Sound knowledge in automotive technical and relevant experience in SAP Warranty System would be an advantage.

Foreman (Passenger Car/Heavy Commercial Vehicle)
(Based in Klang Valley and Penang)
Responsibilities:
- Supervise and guide the service floor staff to perform service and repairs on customers’ vehicles according to the proper execution repair orders
- Plan and implement training measures for service staff
- Coordinate information with time scheduling/ Service Advisors in the event of order extension/ delays
- Obtain feedback regarding utilisation rate and ensure optimum use of work bays in the service centre
Requirements:
- Diploma/Certificate in Automotive Engineering
- 3 – 5 years’ experience in automotive repairs with
at least 1 year at supervisory level
- Previous experience in managing a team in a
service or workshop environment would be an
advantage

Senior Technician / Technician
(Passenger Car/Heavy Commercial Vehicle)
(Based in Klang Valley, Plentong, Prai and Kota Kinabalu)
Responsibilities:
- Perform major service/repair
- Maintain high level of quality, productivity and efficiency
- Achieve daily, weekly and monthly sales target
- Maintain clean tools, equipment, facilities, environment and general workshop housekeeping
- Responsible for vehicle security and safety while in service centre
Requirements:
- Diploma/Certificate in Automotive
- 2 – 4 years’ experience in automotive repairs.

Service Advisor (Passenger Car/ Heavy Commercial Vehicle)
(Based in Klang Valley, Ipoh, Prai, Penang and Kota Kinabalu)
Responsibilities:
- Ensure customers are correctly and adequately advised of the services required
- Ensure customers are consulted and in agreement to any additional services to be performed
- Enhance customer satisfaction and experience throughout the servicing process
- Ensure all jobs are completely closed by following through with the documentations and collection of payment
Requirements:
- Diploma/Certificate in Automotive/Mechanical Engineering
- Minimum 2 years’ experience in related field
- Good command of English and Bahasa Malaysia
- Excellent communication and customer relations skills
- Pleasant personality, professional and performance oriented
- Possess technical experience in the automotive industry would be an advantage

Sales Specialist
(Based in Klang Valley, Ipoh, Prai, Penang, Plentong and Kota Kinabalu)
Responsibilities:
- Initiate and drive sales activities in order to meet set targets
- Constantly acquire and update knowledge and experience of our products
- Enhance customer satisfaction via customer relationship skills
- Manage the delivery process of vehicles to customers.
Requirements:
- Proven sales track record in the automotive industry
- Excellent product knowledge
- Familiar with all relevant government procedures governing the motor trade
- Enjoy meeting people and understand customer needs
- Pleasant personality with good communication and interpersonal skills
- Possess own transport with a valid driving licence
- Fresh graduates with strong interest in automotive sales are encouraged to apply.

If you believe your qualification and experience are in line with the description above and are motivated, energetic and looking for a new exciting opportunity, please submit your resume via email to Please Login or Register to apply this job online.
CLOSING DATE: 5 OCTOBER 2013